Lutfije Sada

Responsible for technical set up and partly managing American Express Online (AXO) solutions implementations on a Pan-European Basis for the SME/Key client segment within the platform guidelines. Consults and optimally configures AXO sites to meet internal and external clients’ needs within the platform offering. Provides subject matter expertise to Sales, Field Effectiveness, Product Development, Support and Client General Managers during each project.

Consulting corporate travelers and travel managers on the use of Online tools such as:  AXO Portal  AXO Portal admin (was primary contact in the team)  eTravel Management,  Get there  Click book  Traveldoo  KDS  Implemented central ticketing for the Online team  Ticketing assignee  Training on new comers on Amadeus and online tools  Testing on ACE/SAM implementation projects.  QCX continuous monitoring  Point of contact of the Travel Manager Help Desk

Consulting corporate travelers according to companies travel policies Creating domestic and international itineraries through the GDS Producing Airline tickets via the START/ Amadeus System Producing DB - Rail tickets Producing travel and car rental vouchers Administrative work Taking care of customer profiles and customer inquiries Handling of ADM/ACM and control of the BSP-billing Supporting the controlling department Ordering needed documents such as IATA airline tickets,rail tickets, other