Lyman Smith

Manage global technical services for the Technology Business Unit. We have over 450 technical staff providing application engineering, installation & commissioning, calibration, overhauls, warranty fulfillment, preventative maintenance and 7/24 support as well as training & consulting. Think Asia. Think DKSH.

Recruited to supply corporate discipline to $10M-revenue global telematics start-up with 150 employees, as well as operations and contract relationships in Europe, Asia, Africa, and the Middle East. Oversaw sales, research & development and production.. Implemented sales/product forecasting and balanced scorecard, re-focused R&D, completed divestitures of under performing business units. Directed $90M+ telematics responsible for project management, subcontractors, customer interface and budgeting.

Led 425 employees across five business units generating $230M+; accountable for enterprise servers/storage, solution software, consulting, support services, and outsourcing lines of business, as well as finance, operations, HR, marketing, and project management functions. Grew business at over three times the market rate while expanding margins.

Led HP’s Services organization responsible for business performance and strategy. Managed direct staff, channel partners, subcontracted staff, call center (25,000 calls/month), and bench repair facility (4000 repairs/month). HP Services consisted of customer support and managed services for HP’s entire product range from consumer to high-end enterprise computers. Support ranged from warranty fulfillment to high-end data center availability, technical services and outsourcing.

Various positions at HP in California