MARIA ESTHER Fernandez Menacho

-Boutique on line sales -Telephone inbound/outbound Customer contact -E-mail inbound/outbound Customer contact -Meet Customer requirements -Complaint management -Solve Customers issues -Retail return service management

-SPA start-up organization. -SPA Management – Design and development of Marketing/Sales initiatives and promotions. -Customers welcome. -Spa retail sales operations. -Organization of customers' appointments. -Spa team members management to ensure high quality service and motivation -Operational activities problem solving. -Meeting of annual budget and financial targets -Oversight high Company's standards

-Start- up organization: Medical Area – Aesthetics Area – SPA Area -Implementation of SPA programs, products, services. -Identification of new business opportunities -Management of Sales and Marketing activities. -Events management. -Management of SPA operations and Budgets -Processing and planning of brochures, catalogues, posters, leaflets. -Purchasing/Suppliers management. -Monthly reports for the General Management. -Administration/Financial control.

Quotations: process/analysis, management of the order process and its development, customer care, establish and maintain effective internal communications with all departments, relationship/support for company’s foreign branches and Agents’ sales net-work, translations, travel arrangements/organization/coordination of business trips of the Area Managers, welcome and stay organization for customers visiting the firm in Italy.