MELPOMENI DOVRI

• Provide leadership for 11 Employees, person in charge for the training, development and productivity of personnel • Presentation of products, according to the guidelines of the headquarter • Cash and inventory control • Person in charge for the observation of KPIs that are placed by the headquarter in collaboration with Store Manager • Placement of shop's orders • Handling of customer's complaints

• Communicate with customers concerning sales, handling of customer's complaints • Responsible for several countries (Great Britain, USA, UAE, Cyprus) • Planning of exports and publication of the required documents • Collaborate with various departments • Reception and publication of orders • Prepare and mailing of offers • Collaborate with the IT department, to provide support for the SAP users of the sales department. Assistance in writing the operational manuals

Reception of orders. Planning of exports. Planning of transports and research of market freights. Collaboration with the Export Director and the salespersons. Collaboration with the Planning Production Manager regarding the production of orders according to the sales department. Person in charge for the education and developmentof personnel of the sales support department. Collaboration with the IT department in order to provide support to the SAP users of sales department.

Sales support and assist customers in finding merchandise. Communication with customersand handling customer complaints. Publication of the shipping documents. Planning of exports (freight market research, preparation and loading). Cooperation with the Commercial Director, Sales Director and the Sales Persons with regard to compliance of agreements and the sales plan. Briefing the customers, agents and sales persons regarding the situation of orders.

Dissertation: The expansion of Multinational Corporations

Dissertation: Political Economy of Multinational Corporations