Ma Lu

- Assisting CTO on starting IT department under Teroxx (Transitioning from contractor's development towards internal); - Building and integrating UAT from Company perspective towards contractor; - Settling Development & QA workflow for newly created IT department; - Creating and defining QA standards for testing; - Integrating QA requirements & processes into Development, as in the new team most of Devs had no experience working with dedicated QA; - Work on integrating PMs into established QA & Development

Functional & Integration testing of Product on platforms: ChatGPT, Copilot, SalesForce, Zendesk, Genesys, Five9, SAP C4C, Nice CXOne, Slack, Kustomer. Product which can be described as: Knowledge Management System (SaaS, B2B) with CMS and TMS integrations with multiple smart features, for example: AI and/or Context Mapped Agent's answer Suggestions. In this position key objectives worth mentioning are: - Obtained experience for configuring and working with communication channels of mentioned integratio

Worked with product since BRD (business requirements document) to a release stage. The Product itself was a Web App based on WebInfinity Platform integrated into Dynamics 365 CRM for business' clients like: Resellers, Retailers, Alliance, etc -- what would later on allow them to verify themselves as business client, handle marketing content, make orders and negotiate prices with such features as: SSO and 19 localisation languages.Conduct static testing and provide user stories and suggestions for product

Worked with client-server desktop application "Ubisoft Connect" and internal web application (Portal) designated for Games distribution, promotions, sales, etc. As an only and the 1st QA in new team focused on: creating test cases and test suites, writing documentation, integration testing, regression, features tests, preparing for SCRUM planning and new scrum iteration; - Gained experience of working tightly in multiple Agile teams of developers and stakeholders according; - Trusted with Production Admin

Manual Black Box testing; - Reported various bugs related to: Level Art, Level Design, UI/UX, Localization, Audio, Performance, Single, Solo Online, Group Online, Online Multiplayer, AI; - Reproduced issues Cross-platform: Xbox one, PlayStation 4, PC, Next-Gen, Stadia; - On request worked with Multiple development branches: Release Retail Master | Developer Distribution provisioning, release candidate; - Creating and maintaining simple Test Cases and Test Suites (TestrailExcel); - AD HOC and Exploration