Madhushree Manjunatha Lakshmidevi

Built and maintained KPI dashboards in Power BI tracking service quality, complaint resolution, and operational efficiency. Automated reporting with VBA and Power BI refresh logic, improving accuracy and data timeliness. Analyzed complaint and service data to uncover trends and recurring issues, driving performance improvements. Partnered with QA and service teams to convert insights into actions. Increased visibility of operational and risk metrics by about 30 %.

Supported business and operations teams through data analysis and reporting solutions to improve decision-making. Built and maintained SQL and Python data pipelines to ensure reliable, consistent access to performance data. Delivered analytical insights to support operational monitoring and internal reporting needs. Worked within Agile project environments, collaborating with cross-functional stakeholders using JIRA.

Developed data analysis and text processing solutions to structure and analyze unstructured datasets. Supported analytical model development with a focus on data quality, feature extraction, and performance evaluation.