Mahmoud Saeed youssef Hefny

Roles and responsibilities : 1. Manage the platform backend servers. 2. Ensure to meet the systems availability for all the backend systems excluding planned outage. 3. Follow-up on the daily health checks and fix problems once they appear on a server. 4. Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA. 5. Clear notification for any production problems – IR report 6. Escalate and communicate raised issues from Vodafone OpCos to the 3rd line of support.

1.Responsible for taking backups and tuning database Performance 2.Implementation and maintaining high Availability using (database mirroring and Replication) Using SQL Server 2008 3.Going through the clients' requirements and coming up with database design and application architecture.