Mahsa Farmani

*Building, implementing, and managing vSphere environments *Implementing and supporting Veeam Backup and Replication environments *Configuring and using WSUS to perform ongoing Microsoft patch deployments *Performing virtual environment updates and upgrades *Centrally managing and configuring users and computers in Active Directory *Participating in on-call rotation to provide 24 X 7 support *Documenting technical procedures to enhance team knowledge and operational efficiency *Mentoring new team members

* Created, configured, and troubleshoot physical and virtual servers * Installed, managed, and maintained routers/switches and network firewalls * Deployed and administrated corporate servers: Mail Servers, VPN Servers, Web Servers * Secured and hardened systems and network devices by applying patches and removing unnecessary services and/or applications in accordance with security policies, checklists, and best practices

* Installed and configured VMware vSphere ESXi hosts * Created and configured virtual machines and templates * Converted Physical servers to Virtual machines (P2V) * Installed and configured windows servers * Provided day-to-day support and maintenance of more than 40 servers * Provisioned user accounts and managed access permissions using Active Directory

* Performed operation and maintenance of the entire client infrastructure (50+ laptops, desktops) * Cooperated in installation and deployment of new PCs * Operated as the 1st and 2nd level support * Promoted to 2nd level help desk specialist in less than 4 months * Provided monthly reports on components and services availability, capacity, and performance metrics * Resolved, and closed user-reported PC problems and application issues through the ticketing system, phone, and face-to-face interactions

IAU - South Tehran Branch