Maja Karamata Beljinac

Part of pre-opening team, helping manager to set rules and standards, training staff to work in Opera software and to perform daily basis activities; helping housekeeping department to check rooms and furniture. Team organization and team management, shifts preparation, creation and confirmation of reservations, coordination of daily activities, report writing, billing management, preparation of accounts for finance department

Overseeing the hotel’s night operation whilst making sure that the hotel’s standards are kept; attend in a prompt and efficient manner to queries raised by guests; maintaining strong working relationship with all staff members; sending copy of MOD report to all departments on a daily basis; improving service performance; ensuring compliance with all policies, standards and procedures; welcoming and thanking guests with genuine appreciation.