Makrem Ben Salem
Werdegang
Berufserfahrung von Makrem Ben Salem
- Current 18 years and 9 months, since Sep 2007
Recruiter
Sykes Entreprises B.V
Main activities and responsibilities : Selection and recruitment IT’s and Customer Service employees according to the SLA.
- 2 years and 1 month, Sep 2005 - Sep 2007
Account Supervisor
Sykes Enterprises Inc. B.V. – Amsterdam
Main activities and responsibilities : People and Floor management, Magaging a team of 24 Agents, monitoring the Team performance, feedback the team performace on monthly basis, review individual performance of each member of team, working closely with the management to hit the SLA ....
- 9 months, Jan 2005 - Sep 2005
Technical Mentor
Sykes Enterprises Inc. B.V. – Amsterdam
Coaching and supporting Team with all kind of Technical questiosn related to the product supported, being the second level of escalations, to deal with difficult customers issues.
- 10 months, Apr 2004 - Jan 2005
Customer Support Technicians and Representatives
Sykes Enterprises Inc. B.V. – Amsterdam.
Main activities and responsibilities : Technical support in the Nokia Account
Ausbildung von Makrem Ben Salem
- 10 months, Sep 2003 - Jun 2004
Dutch Language and Civilisation
Horizon Collage.Hoorn, Netherlands
- 3 years and 10 months, Sep 1997 - Jun 2001
History & Geography
University of Tunis 1, Faculty of Manouba
- 6 years and 10 months, Sep 1990 - Jun 1997
General secondary studies
Technical School Iben-Eljazzar, Kairouan, Tunisia
Sprachen
English
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