Manfred Eder

• Managing and guiding a group of individual contributors and/or team leads/team supervisors. Overseeing and following up on the daily operations, KPIs and providing direction to team activities. Setting targets, implements guidelines, and coach and assist with any issues the employees/supervisors may have. Conduct performance reviews. • Recruit, select, train, assign, schedule, coach, counsel, and discipline employees • Communicate job expectations; planning, monitoring, appraising, and reviewing jobs

• Lead team of salaried employees (includes: performance review, corrective action, and goal setting) • Act as first level escalation for customer inquires • Analyze process data and work on continuous improvements • Organize and lead the focus on improved productivity levels. Manpower planning, work flow prioritization and daily scheduling. Specifically: Plan, manage, and adjust the daily workload and staffing to minimize the unplanned overtime.