Manfred Kürzl
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Manfred Kürzl
system administration of pumps configuration, cost & pricing-tool and of the ticketing system
- 1 year and 3 months, Oct 2017 - Dec 2018
Student / Wirtschaftsingenieurwesen - Maschinenbau
TU Graz
Studium: Wirtschaftsingenieurwesen - Maschinenbau
- 9 months, Jan 2017 - Sep 2017
Neuorientierung
Berufliche Neuorientierung / Weiterbildung
- 1 year and 9 months, May 2015 - Jan 2017Atos IT Solutions and Services GmbH Austria
Process Service Manager
business process analysis and business process & service improvement, Find and implement improvement in e.g. Reporting, Ticket duration, ticket backlogs
- 4 years and 6 months, Jul 2011 - Dec 2015Atos IT Solutions and Services GmbH Austria
CEE Regional Process Owner - Problem Management
ITIL Regional Process Owner within Cluster CEE for the PROblem Management Process
- 8 months, Nov 2010 - Jun 2011
Process Manager for CEE region
Siemens IT Solutions and Services GmbH
Managing of Problem Management Process, process alignment within CEE region, Prepare KPI reporting and manage the continuous improvement process within CEE region, close cooperation to other process managers (local and global) and delivery colleagues
- 2 years and 11 months, Jan 2008 - Nov 2010
Projectmanager & Quality Manager in Projects (QMiP)
Siemens IT Solutions and Services
- 10 months, Apr 2007 - Jan 2008
Quality Manager and Management System Consultant
Fujitsu Siemens Computers GesmbH
Process Management of the Business Processes, Preparation and accompaniment for internal and external quality audits for ISO 9001, ISO 20000 and ISO 27001
- 1 year, Apr 2006 - Mar 2007
Quality Manager and Management System Consultant, Escalation Manager
Fujitsu Siemens Computers IT Product Services GmbH & Co OHG
- Develop and implement a global integrated Management System – Country Responsible for Austria - Process Management of the Business Processes - Preparation and accompaniment for internal and external quality audits – triple certificate for standards: ISO 9001, ISO 20000 und ISO 27001
- 6 years, Apr 2000 - Mar 2006
Dispatch Leader, Service Account-, Quality-, Service Quality-&Escalation Manager
Siemens Business Services GmbH & Co OHG
- Buildup and implementation of a central dispatch for Austria - Buildup and implementation of an Escalation Management - Service Account Manager for Customers and Manufactures - Preparation and accompaniment for internal and external quality audits - External and internal Service Process Optimization
- 1 year, Apr 1999 - Mar 2000
IT Service Technician, IT Operations Manager
Siemens AG
- Installation, maintenance and troubleshooting for Server, Clients, Printer and Networks - Resource planning within the Incident Process (staff, spare parts, Partner- and Manufacturer Management )
- 6 years and 10 months, Jun 1992 - Mar 1999
IT Service Technician, IT Operations Manager, Accounting
Siemens Nixdorf
- Installation, maintenance and troubleshooting for Server, Clients, Printer and Self Service Systems - Customer Help Desk - Main responsibility for selected customers - Accounting incl. reclamations
- 2 years and 2 months, Apr 1990 - May 1992
IT Project Engineer
Siemens Nixdorf Computers
- CATS-Project (for „Sparkasse“ – Austrian Bank Group ) - Perform HW-Tests for Server, Clients and Printers including troubleshooting - Delivery control of all HW-Components, customer SW Installation - Preparation of the Shipping document, Supply Management
- 1 year, Apr 1989 - Mar 1990
IT Service Techniker & IT Project Engineer
Nixdorf Computers
- CATS-Project (for „Sparkasse“ – Austrian Bank Group ) - Perform HW-Tests for Server, Clients and Printers including troubleshooting - Delivery control of all HW-Components, customer SW Installation - Preparation of the Shipping document, Supply Management
Ausbildung von Manfred Kürzl
- 2 years and 10 months, Sep 2000 - Jun 2003
Technisches Projekt- und Prozessmanagement
FH Campus Wien, ZAC (Zirkel der Absolventen und Freunde der FH-Campus Wien
Informationstechnologie (http://www.zac-vienna.org)
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Kroatisch Grundkenntnisse
XING Mitglieder mit ähnlichen Profilangaben
XING – Das Jobs-Netzwerk
Über eine Million Jobs
Entdecke mit XING genau den Job, der wirklich zu Dir passt.
Persönliche Job-Angebote
Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.
21 Mio. Mitglieder
Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.
Kostenlos profitieren
Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.