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Manika Chakrawarti

Angestellt, IT Service Management Consultant, Tata Consultancy Services Ltd
Düsseldorf, Germany

Fähigkeiten und Kenntnisse

Designing deploying and testing various IT Service
Designing deploying and testing various Order Guid
Co-ordinating the implementation of ServiceNow and
Demonstrating process flows ServiceNow features an
Conducting ServiceNow Module and Process Trainings
Conducting ServiceNow IT Self Service Portal Orien
Creating Training Documentation.
Driving the Process Improvements.
Service Management

Werdegang

Berufserfahrung von Manika Chakrawarti

  • Current 15 years and 10 months, since Aug 2010

    IT Service Management Consultant

    Tata Consultancy Services Ltd

    1. Deploying, implementing and driving various Service Management processes.(Incident, Problem, Change, Configuration, Knowledge, Service Catalogue & Service Level Management Processes). 2. Demonstrating Process flows, SNOW tool features and functionalities to customer. 3. Worked as Incident Manager. 4. Worked as Problem Manager. 5. Worked as Change Manager. 6. Worked as Knowledge Manager. 7. Worked as Process Improvement Deployment Lead.

  • 1 year and 10 months, Oct 2008 - Jul 2010

    Analyst

    HCL Technologies

    1. Worked as Incident Manager 2. Worked as Process Improvement Deployment Lead 3. Worked in User Provisioning.

Ausbildung von Manika Chakrawarti

  • 4 years, Jul 2003 - Jun 2007

    Computer Science and Engineering

    Rajiv Gandhi Proudyogiki Vishwavidyalaya

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