Manish Punjabi

 Created a business and marketing plan for the contact center segment with a goal to increase annual revenue for 2008 by over 110%  Prepared a go-to-market strategy to resell offerings from a leading telecom service provider; this will increase the annual net profit by over 11%  Directed a team of 40 to generate over 25 sales leads at GITEX, the Middle East’s largest annual technology trade fair, and reduced expenses by 8%

 Managed a US $3 million business consulting project for SMEs in Kazakhstan and a member of top management that administered US $10 million economic assistance package in the Central Asian Region  Supervised consulting services of 21 consultants at 6 offices for over 180 SMEs in diverse functional domains; work resulted in US $ 1.1 million sales growth over 6 months for SMEs

 Compiled a Customer References database with information from Alcatel’s business units worldwide and this reduced tendering and business sales response time by over 50%  Produced marketing collaterals (leaflets, brochures and user-guides) for Alcatel product managers

 Designed, developed and deployed Customer Handling Intermediate Server (CHIS) Services for billing module that reduced response time for billing enquiries by 30%  Conducted nation-wide mobile telecom training sessions for more than 200 employees

 Led a 5-person team to purchase network switches; saved US $ 80,000 through vendor negotiations and analyzed supply chains to reduce the project lead-time by 2 months