Mansour Ahmadi

-Worked remotely to document and automate supply chain processes, improving efficiency and accuracy. -Automated key operations including ordering, booking, shopping, deposits, withdrawals, and ticketing, streamlining workflows across multiple domains. -Tested core application functionalities through user scenarios and use cases, with a strong focus on API validation. -Promoted products through creative marketing campaigns, leveraging both technical expertise and multilingual communication skills.

-Automated parts operation forecasting by implementing system rules. -Achieved high CS metrics by development of daily BI reports in Excel. -Oversaw daily after-sales operations in Samsung SAP, improving process reliability and ensuring timely issue resolution. -Coordinated recall products process across the dealer network. -Managed new model parts inventory at distribution center, ensuring availability and fill rate. -Developed the first Call Center for Samsung in the region including training of agents.

-Implemented Six Sigma and Lean techniques to optimize efficiency through standardized work procedures. -Achieved breakthrough efficiency and improved material flow flexibility on the shop floor by designing innovative racking systems. -Oversaw all work procedures and ensured implementation to meet KPIs, including fill rate, lead time, dock-to-stock, and perfect order rates. -Led continuous improvement projects across five accounts, consistently applying core lean principles to drive operational excellence.