Manuela Blapp

In addition to the tasks I have already had as an Account Manager, I am now also involved in: - Introduction and optimization of processes and systems in our team - Development of new products - know-how transfer and on-the-job training of new employees

- Account management of major TMCs and business travel agencies - Building and maintaining long-lasting strategic relationships with trade partners - Contract negotiations of incentive agreements and nett fares - Planning and implementation of joint marketing activities with trade partners - Identifying and developing new business opportunities - Updating clients and partners on new products and services - Data analysis, sales reports, account planning, contract performance management

- Account management of global & local corporate customers in Switzerland - Building and maintaining long-lasting strategic relationships with trade partners - Contract negotiations and planning/implementation of joint marketing activities - Identifying and developing new business opportunities

- Temporary employment while looking for a new challenge (previous employer became insolvent) - Handling of bookings - Check-in / Check-out of guests - Guest information & Concierge service - Cash desk of resort shop

- Project Management of tailor-made travels, incentives and events including analysis, planning, creation, implementation, monitoring, controlling, administration and budgeting - Development of new products - Acquisition and management of B2B / B2C customers - Representation of the company at events and travel fairs - Marketing activities incl. Social Media - Market research and competitor analysis - Employment has been ended by the employer unexpectedly due to insolvency

- Monitoring, controlling and reporting of the implementation of the Net Working Capital Program in 22 local business units worldwide - Budgeting of the Net Working Capital and other KPIs for the local business units - Coordinating between the Local and Global Business Units - General program administration and support of the Program Manager

- Responsible for the Entertainment & Activities Department of the Resort - Planning, organisation and execution of excursions, general day and evening activities, fitness program, children and youth program - Management of the Active Team - Acquisition of and collaboration with external partners

- Part-time job besides studying: - Preparation and teaching of various fitness classes i.e. Power Yoga, Body Forming

- Organisation and execution of sports tournaments, fitness classes, youth and children activities. Participation in dance/theatre shows and guest relations.

- Organisation and execution of sports tournaments, fitness classes, youth and children activities. Participation in dance/theatre shows and guest relations.

Internship in the Finance Department of INOPC-PS, working on the project 'Financial analysis of INOPC-PS'. The project incorporated: -detailed financial analysis of INOPC-PS as an organization -calculation and presentation at Management Meeting of Operational Cash Flow, Capital Expenditure, Free Cash Flow, Net Working Capital, Return on Capital employed -calculation and sensitivity analysis of monthly rates Participation in the 3 day Leadership Challenge Program of ABB

- Bookings, consulting and complaint handling in German, English and French (front office) and marketing, HR, administration (back office)

-3.5 months of applied field research and consultancy in Melbourne, Myanmar and Bali -Master Thesis: 'Creative Tourism in Bali's rural communities - Examination of the Current Offer & Advice for Future Product Development'

Sustainable Tourism Management, Enterpreneurship Product Development, Sports Event Management, Hospitality, Media & PR Thesis: Vulnerability Analysis to Climate Change of a Mediterranean Tourism Resort - The Case of Hapimag Scerne di Pineto, Italy.