Marc Shaw

Managed the company’s day-to-day IT environment across Microsoft 365, AWS, DigitalOcean, Linux, FileMaker and Apple devices. Microsoft 365 administration, user and licence management, MFA, Conditional Access, PIM, access controls, cloud infrastructure, vendor management and end-user support. AI-assisted development using Cursor and Claude Code. I used these tools extensively to design and build internal business and IT solutions, while also applying AI in day-to-day technical work and problem-solving. I

Deploying and Administering AWS cloud infrastructure in an InsurTech/FinTech startup. - Deploying and maintaining FileMaker Server instances on AWS EC2 - AWS infrastructure Administration (EC2, S3, CloudWatch, Identity Center, IAM, Docker) - Azure, Intune device management - JAMF device management for MacOS and iOS devices - iOS, MacOS installation and technical support - Linux Server installation and administration - Multi-tenant M365 Administration, including initial setup of tenants and security policie

• Delivered 24/7 technical support for 1100+ global users • Providing 24/7 personal and priority support for VIP / executive directors • Provided on-site event support at high-profile locations like Hilton Hotel in Prague • Managed VMWare ESX virtual desktops and mobile device MDM solutions • Escalation of complex technical issues to the Systems or Network Support teams

• 1st and 2nd line support for various companies on the island, visiting each site by car • Member of team assigned to Isle of Man government contract • Security clearance obtained in order to carry out tasks at schools and hospitals • Several months spent on IT support desks at Zürich Insurance, Equiom Financial Services and First Names Financial Services

38-week expedition around 27 countries in Africa. Details here; www.oasisoverland.com

• 1st and 2nd line support for around 250 staff throughout Europe from Oakley’s European HQ • Escalation of complex issues to Oakley’s global HQ in California or the parent company’s IT dept in Milan • Working in team of three including the Head of IT and the IT Manager • Participated in interviews to recruit new Head of IT • Joint 24/7 on-call responsibility with Head of IT

• 2nd line support for 400 staff in Isle of Man, Jersey, Spain, USA, Cyprus, Ireland and Switzerland • On-call duties on rota basis to provide 24/7 support to worldwide users • Individual responsibility for two offices on island • Provision of holiday cover in Cyprus and Jersey offices for IT staff

• 1st and 2nd line remote support for 1000 users across Merseyside • Security clearance obtained for this role • Daily exposure to sensitive information on the National Offender Database • Support in a Citrix and Lotus Notes environment