Ing. Marcel Leeman

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Essent is one of the biggest Dutch energy retail companies active on the international market (branded as RWE). The markets are constantly changing, customers are demanding more, competition grows. Meanwhile sustainable business models are essential en technological developments happens quicker and quicker. All these changes should be faced with the right digital strategy. For 2016/17 digitalization is one of the main priorities of Essent.

Customers are always demanding for an increasing speed of delivering packages. In addition, the government (and public opinion) is asking for this to be more environmental friendly. PostNL has, as a result of developments abroad, looked at the concept and networks of an uber proposition. It is possible that this form of high frequency delivery by logistic networks that are not owned by PostNL will play a role.

The information on the renewed platform encourages customers to reflect on the complexity of their own financial needs for now and for later. By sharing their financial knowledge freely, Adfiz members help its customers to be more conscious and make better choices about how they solve their financial issues such as their financial planning, pension, mortgage and insurance. Solving and informing is done through the basis of self-help wherever possible or through reliable advisors.

This platform aims to optimize the communication between Postnl and the subcontractors. It replaces all non-digital communication and add value to subcontracting through knowledge sharing, sharing customer knowledge and offering commercial opportunities.