Marcello Moreira Santana

Banking Presales & Solution Consulting, LATAM. Focus: Revenue Mgmt, Pricing, Billing & Collections. Presales lead on $2M+ closed-won (SaaS + on-prem) and supported $5M+ pipeline. Owns end-to-end presales: discovery, solution architecture, demos/POCs, RFP/RFI and C-level technical sessions. Strong in integrations (APIs + batch/files), NFRs (security, performance, availability) and alignment with Sales/Arch/Cloud/Consulting. Partners with core banking/ERP/payments. Oracle ORMB/Oracle FS. Trilingual PT/ES/EN.

SAP FSCM Credit Mgmt (ECC & S/4HANA): Credit, Collections & Dispute from BBP/specs to test, cutover, go-live, hypercare. Supported S/4HANA migrations (continuity/risk) and SAP Fiori credit apps/role-based UX. Designed flows/integrations (e.g., Salesforce). Led Fit-to-Standard/Fit-Gap, aligned regional needs to global templates, and drove stabilization/optimization. Provided AMS in Credit Mgmt & Cash Flow, plus training/KT. Presales support in Financial Services incl. discovery and CADOCs mapping.

SAP CRM Functional Consultant for major telecom operator. Delivered config/functional design for Opportunity/Quotation, Business Partner, Case/Service and Interaction Center. Led AMS + project enhancements end-to-end (requirements, specs, config, testing, training, go-live). Supported integrations with SAP ECC (SD/FI) and external field service/work order system. Produced tech-functional designs (BAPI/BADI/RFC) and reports. Helped build business cases/estimates, contributing to R$1M+ approved enhancements.

SAP CRM Functional Lead for CRM landscape stability, enhancements and upgrades. Led CRM upgrade EHP3 to EHP4 (validation, tests, readiness) and SAP ASE DB upgrade 16.0 SP02 to SP03. Performed archiving on standard tables to improve performance, aligned to retention rules. Owned SPRO config for Opportunity and Quotation, Business Partner, Case and Service, Interaction Center and Middleware. Fixed ECC-CRM replication issues (BDoc logs). Produced functional specs and supported delivery with RFC, BAPI and BADI.

Client Caixa Economica Federal Brazil. Credit and Agribusiness transformation with SAP Banking Services 8.0, SAP CRM Account Origination and SAP ERP. Owned SAP CRM SPRO config and functional specs for credit contract origination for Opportunity, Quotation, Business Partner and Case Mgmt. Defined credit rules amortization, interest accrual, fees, delinquency controls. Blueprint and Realization with Xmethod and ASAP. Integration inputs RFC, BAPI, BADI. Process mapping in ARIS and SAP Solution Manager.

SAP Banking Loans SAP CML in Brazil. Supported loan lifecycle from setup through servicing repayment and FI integration. Delivered functional analysis and enhancements for amortization, interest accrual, fees, collateral and delinquency controls. Supported data loads and rollout planning. Authored functional specs and coordinated unit and integration testing for business sign off. Provided L2 AMS for incidents and change requests. Exposure to SAP BP, SAP BCA and FI. Go live support for credit union clients.

Credit analyst for retail and SMEs. Personal loans, working capital, rural credit, real estate. Credit risk assessment per BACEN Resolution 2682. Prepared approval memos and monitored portfolio. Key user for SAP CML Loans, SAP BP and SAP BCA, troubleshooting and data checks. Built cash flow, amortization and interest capitalization analyses, validated account movements. Trained new users on credit processes and SAP routines, taught internal courses on credit manual, cooperative education and CPA10 prep.

• Provided administrative support for retail banking operations, including account-opening documentation control and customer service assistance. • Supported COMPE routines, monitoring returned checks and custody processes, ensuring accuracy and operational compliance. • Assisted with issuance workflows for debit and credit cards and supported follow-ups on internal/legal process tracking.