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Marcin Grzesiak

Angestellt, Online Customer Support Manager, Sabre Travel Network
Kraków, Polen

Werdegang

Berufserfahrung von Marcin Grzesiak

  • Bis heute 10 Jahre und 11 Monate, seit Aug. 2014

    Online Customer Support Manager

    Sabre Travel Network

    - Is responsible for supporting Online Travel Agencies by representing and protecting customer needs within Sabre. - Facilitates the customers’ understanding of Sabre’s business, processes, products, and functionality. - Does optimization of EMEA Tier1 travel agencies to fully profit from air content proviced by Sabre GDS

  • 7 Monate, Feb. 2014 - Aug. 2014

    Implementation Subdepartment Manager

    Comarch S.A.

    - Is responsible for R&D of Comarch OSS Framework and Comarch Next Generation Service Assurance (NGSA) - Manages team of 30 employees (recruitment, activities planning, setting goal, monitoring and assessment), - Owns and manages department budget (profit and loss), - Cooperates with other departments (Neighboring R&Ds, Implementation, Consulting, Sales, Project Management Office, Controlling, Human Resources, Finance), - Focuses on constant organization improvement, - Spreads ideas among company

  • 3 Jahre und 6 Monate, März 2011 - Aug. 2014

    Project Manager

    Comarch S.A.

    - Project management according to PMI standards – responsible for all 10 areas (Integration, Scope, Time, Cost, Quality, Human Resource, Communications, Risk, Procurement, Stakeholder), - Leading implementation team plus 4 development teams, - Cooperation with external departments (legal, procurement, quality assurance, Project Management Office).

  • 10 Monate, Apr. 2013 - Jan. 2014

    R&D Department Manager

    Comarch S.A.

    Is responsible for R&D of Comarch OSS Framework and Comarch Next Generation Service Assurance (NGSA) - Manages team of 30 employees (recruitment, activities planning, setting goal, monitoring and assessment), - Owns and manages department budget (profit and loss), - Cooperates with other departments (Neighboring R&Ds, Implementation, Consulting, Sales, Project Management Office, Controlling, Human Resources, Finance), - Focuses on constant organization improvement, - Spreads ideas among company

  • 1 Jahr und 6 Monate, Sep. 2009 - Feb. 2011

    Senior Software Analyst and Workstream Leader

    Comarch

    - Client needs on-site analysis, defining scope of work with client, - Leading developers team (6 persons), - Controls the workstream in project scope, budget, schedule, quality and risk, - Does the Acceptance test with client, - Client on-site support during system rollout

  • 4 Jahre und 2 Monate, Juli 2005 - Aug. 2009

    Software Analyst and Project Leader

    Comarch S.A.

    - Managing group of developers - needs analysis, designing and development, - Leading project starting from cost estimation of offer, till post mortem analysis, - Responsible for preparing quality management plan, task scheduling, risk assessment. - Focused on SDH and PDH radio equipment, Specialize in analysis, designing and development of OSS in areas of Fault , Inventory , Configuration, Performance andSoftware Management - Testing, optimizing and tuning java components.

  • 2 Jahre und 8 Monate, Okt. 2002 - Mai 2005

    Software Developer, Software Analyst

    Comarch

    - Research and development of Operations Support Systems (OSS), - Analysis of SDH and PDH radio equipment and switching equipment, - Designing and development of mediation modules, - Analysis & design of interfaces to external systems including proprietary protocols, - Development of business rules in expert systems (event-driven programming), - Analysis and development of inventory data model and data base model, - Testing, optimizing and tuning java components.

  • 2 Monate, Juli 2002 - Aug. 2002

    Trainee

    Motorola Inc.

    - Full project lifecycle according to CMMI (Capability Maturity Model Integration) - Gathering data from equipment, - Design and implementation of Web-based system for graphical visualization of the laboratory room to simplify finding the resources (mainly Base Transceiver Station).

Ausbildung von Marcin Grzesiak

  • 4 Jahre und 10 Monate, Okt. 1999 - Juli 2004

    Computer Science

    AGH University of Science and Technology

Sprachen

  • Polnisch

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Grundlagen

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