Marco Micheli

Individual contributor role, no direct reports; reports directly to the Managing Director. Personally own and execute the full sales cycle across the portfolio (prospecting, negotiation, close). 10+ years managing Getronics' most strategic enterprise accounts. Managing €15M ACV portfolio spanning Finance, Manufacturing, Retail, Media, and Fashion. Compliance areas: Orchestrazione della progettazione e implementazione di soluzioni Zero Trust e IAM a supporto della trasformazione digitale regolata da compl

Accountable for: Planning, executing, and finalizing ICT Projects in accordance with the customers contractual terms and specification, within the agreed timescales and budget. Work in coordination with the project team as well as with any third-party contractors or consultants. Service Management. Tasks & Attitudes: • Responsible for creating clear project objectives, building the project requirements, allocating engineers on projects and managing the constraints cost, time, scope, and quality. • Accoun

Coordination of 3 international operation teams, administration and monitoring of service levels , escalation managing, application of ITIL methodology to reduce costs and speed up processes. Support to SaleForce and Marketing to define service types to be delivered. Acting as technical recruiter.

Delivery of Managed IT Solutions. Analysis of pipeline orders, technical validation calculating payback and Engineers time allocation. P&L pipeline management. Data center space management in Milan and Turin. Managing of vendors, suppliers and 3rd parts.

Managing Installation phases for any Ms Environments within scheduled time. Developing, monitoring and building troubleshooting processes supporting both delivery and assurance. Working close to presales as well, approaching economic and politicak themes analyzing customer's contracts and defining different SLA for every customer's reality

Supporting and following customer's needs who are connected to the service provider. Troubleshooting related to any kind of customer's issue like modem strings to be set or mailing system to be configured. Support Branded Partners to package customized solutions to customers

Configuring RAS accesses and supporting connection problems to the customers connected to the bank service provider

Defining and managing appointments with customers in order to deliver contracts based on apartments rent or sell.