Marco Rimondi

Internationalization and Restructuring focused on the SME

Reporting to the Regional Chief Operating Officer. The main responsibility is to coordinate the coherence of the Customer Touch points throughout the distribution chain of the 12 Regional brands by making Network Development, Customer Care, Communication, Event Management, Press and Sustainability working in synch. 17 direct reports and further 60 functional one.

The project is a companywide initiative, which aims to transfer all the business activities from legacy systems to a unique SAP platform. The project life span is up to 2016. The investment is of around US$ 150M; 15 direct reports and further 45 team members.

CRM strategy as well as the department set up. Setting up the call centre to deliver the Customer Relations, the Customer Support (Technical) and the Customer Experience services. Setting up European processes to support Customers in case of a Breakdown. Reporting to the Global Customer Care Senior Director, within Quality and Product Support. Team of 30 people and a budget of US$ 10M

Reporting to the European VP Sales & Marketing, with 20 direct reports. Main activities assigned: transition to a new management team, while stabilising the business and improving territory coverage by appointing new Dealers and replacing low performer. 1,500 units with revenue of US$ 70M.

GEMBA 4th edition: GLOBAL EXECUTIVE MBA