Marco van Steen

Managing the Data Centre Operations and Dedicated Hosting teams. Setting personal objectives, monitor progress and follow up during appraisals. Linking pin for Customers, Sales, Sales Support, Customer Support, Operations, Technical Facilities, Engineering and Vendors. Coordinate customer installs and offer support in three Data Centers. Contributing to new product definitions and processes. Supplying management reports, and managing customer escalations. Acting manager for several Operations teams.

Responsible for the IP and DIAL Networks for Service Delivery, Capacity Planning, Maintenance and Repair. Managing 3 teams with interrelated disciplines, setting personal objectives, monitor progress and follow up during appraisals. Supplying management reports and escalations. Regularly discuss issues with vendors and internal teams. Creating and controlling yearly budgets. Implemented SLAs for third parties. Defining standards, functional and operational parameters. Monitor cross functional projects.

Responsible for Planning, Installation and Activation tasks of the UUNET IP Backbone. Managing the Install Engineers, monitor their progress and development and follow up during appraisal discussions. Defining internal and external standards, following existing design specifications. Monitoring physical implementations and specific instructions, giving directions for improvement where needed. Supplying third line support for Network related issues. Supplying management reports.

Managing all Network equipment in the EMEA WAN as a member of the US based core Network team. Designing and implementing QoS Network services for specific time critical applications, using prioritization schemes. Implementing Network and Device monitoring services for the global Network, with automated reporting capabilities. Giving management advice for using specific Network services and Network equipment.

Installing and configuring Network elements, connecting customer and Backbone services to the IP core Network. Giving support on all related Network issues, and remotely manage third party vendors. Exploring, testing and recommending improved and more dense Network devices and services.