Marcos Naranjo Castro

Team Leader Global Customer Service

Team Leader for System & Reports. In addition, in charge of EMENA Distop Region with following tasks: Customer call reception; orders managment, monitoring of dispatched goods; quotations, service invoicing and contract administration; invoices preparation; full sales support of designated area; sales follow up; support for financial department; service administration.

In charge of EMEA Distop Region. Customer call reception; order administration; order confirmation and monitoring of dispatched goods; quotation, service invoicing and contract administration; invoices preparation and customer communication; full sales support of designated area; sales follow up; support for financial department; service administration.

In charge of the Spanish market. Customer call reception; Order administration; Order confirmation and monitoring of dispatched goods; Quotation, service invoicing and contract administration; invoices preparation and customer communication; Full sales support of designated area; Sales follow up; Support for financial department; Service Administration.

Purchasing management through SAP procedure; Sales forecastings; Product identification/Bill of material; Stock availability; Overseeing order flow and shipping management and planning; Liaising with third party freight forwarders and customs officials; Preparation of packing lists/schedules management; Customer complaint management; Accounting, production of credit/debit nots, invoicing, etc. Main contact with Spain and Portugal heating system providers and with ELCO Germany, Switzerland and Holland

Administrative assistant in a recovery campaign for the Santander Bank

Environmental trainer in Doñana Natural Park for children between 4 and 18 years old working for the Environmental Public Administration of Andalusia.

Environmental trainer for a week in Doñana Natural Park with a group of students from Brussels for a week.

Contributor for the Departments of Biodiversity and Climate Change (environmental area) in the following projects: + Developing Brochures on Farming Biodiversity / Agricultural Biodiversity + Editing of the programme “Land Abandonment in the EU” for the conference “The CAP after 2013”. + Contents arrangement for Copa-Cogeca stand in the “Green Week” in Brussels: timing, speakers´presentations, reception and attention to visitors.

Control of bidding and hiring platform, drafting of public bidding offers and documents for subsidy, offers and Official State Bulletin monitoring, reception of new customers.

Guider in the exhibition about the 10th anniversary of "The Doñana Disaster" (Aznalcollar Disaster or Guadiamar Disaster). Technician doing flora inventory in differents projects.

Quality and Environment (ISO 9001, ISO 14001), Quality Consultant and Environmental Project Management courses tutor.

Teleoperator in call center in the centre of clients conservation for Telefónica de España (1004).

Human resources strategic management