Marcus Joseph

Provide remote hands services for customers as required including reboots, testing/trouble shooting, making and installing cables within a Data Centre environment. Assist with the installation of customer racks in accordance with the quality procedure. Rack and stack servers and other network hardware. Expert troubleshooting of all aspects of operating systems and hardware. Install hardware software add-ons & upgrades into the third-party client production environment.

Follow established procedures regarding all aspects of server and network equipment maintenance installation and removal. Physically install and de-install server and networking equipment. cabling , optics and configurations. Work with equipment vendors as required to diagnose and repair faulty equipment. Order replacement parts and coordinate/documents RMAs. Ensure that the configuration database is accurate and up-to-date. Work in a data centre while managing incoming work flow and prioritizing tasks.

Monitoring and troubleshooting will be required to monitor alarm systems and react to any alarms raised. Perform preventative maintenance when required. Provide remote hands services for customers as required including reboots, testing/trouble shooting, making and installing cables within a Date Centre Environment. Assist with the installation of customer racks in accordance with the Quality Procedure. Expert troubleshooting of all aspects of operating systems and hardware.

Install and remove racks, stack servers and networks hardware with knowledge of server patching and cabling. Monitor the status of servers and networks. Administration tasks, documentation and labeling. Configuration store kits for Nike Stores, configuring devices, such as VPN, Switches and WAP. Ship and administer store kits in the CMDB. Provide server hardware maintenance in conjunction with Production support for things like disk and memory or PSU replacement. Carry out media/back up tape changes.