Maren Metzger
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Maren Metzger
- Current 1 year and 2 months, since Apr 2025Premier Inn Deutschland
Senior Operational Optimisation Manager
Leading the strategy and delivery of operational excellence and on-site revenue optimisation across Premier Inn Germany, as well as operational process ownership: Manage and mentor a cross-functional team Take full ownership of end-to-end operational processes, driving standardisation and efficiency Identify, lead, and implement continuous improvement initiatives to optimise guest experience and cost performance Direct quality assurance programmes to ensure operational consistency and service excellence
Delivery of the IT projects such as developing and roll out of a new interior design, digitalisation of customer journey and roll out of the new HR system in line with financial, people and guest measures and KPIs. Operational accountability for the interests of the German market when analysing requirements, designing, and building any new systems and or processes arising from Global Strategic projects for Premier Inn Germany Stakeholder management Change management
- 1 year and 5 months, Dec 2021 - Apr 2023Premier Inn Deutschland
Operational Integration Project Manager
Operational responsibility for the end-to-end mergers and acquisitions process Delivery of the new site opening integration project programme in line with financial, people and guest measures (Pre & post opening) Stakeholder management Operational programme and project planning Process management and review
Opened 20+ hotels during the last year with a great team, Project management for post M&A integration & new site openings, Responsible for construction to operational handover, OS&E and FF&E fit out of various different hotel types (new builts and M&As), Change management, Stakeholder management
Project management for post merger integration & new site openings Change management Event organization
- 1 year and 2 months, Oct 2018 - Nov 2019
Junior Project Manager Brand Development
Casa Cook Hotels
Project Management for hotel openings Brand Marketing (Website, Social Media, Newsletter) Customer Service Brand Development & Innovation PR and influencer relations
- 3 years and 1 month, Sep 2015 - Sep 2018
Dual studies Tourismusmanagement B.A.
Thomas Cook GmbH
Hotels & Resorts - Brand Marketing & Development (SENTIDO Hotels & Resorts, smartline Hotels, Casa Cook Hotels), Inhouse Consulting, Productmanagement, Human Ressources & Organisational Development
- 3 years and 1 month, Jul 2012 - Jul 2015Brenner's Park Hotel & Spa
Apprenticeship hotel industry expert with hotelmanagement degree
Front Office (Reception, Night Auditor) Concierge Procurement Food & Beverage (Breakfast, bar, corporate & private events, restaurant) Spa Housekeeping
- 8 months, Dec 2011 - Jul 2012
Guest Relation Agent
Festspielhaus und Festspiele Baden-Baden gGmbH
- 4 months, Jun 2010 - Sep 2010
Commis de Rang
ROBINSON Club Arosa
Ausbildung von Maren Metzger
- 3 years and 1 month, Sep 2015 - Sep 2018
Betriebswirtschaftslehre
Frankfurt University of Applied Sciences
Tourismus, BWL, Hotellerie, Controlling, Rechnungswesen
- 3 years, Aug 2012 - Jul 2015
Hotel, Gastronomie, Tourismus
Landesberufsschule für das Hotel- und Gaststättengewerbe
Service, Housekeeping, Küche, Concierge, Rezeption, Lager
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Spanish
A1-A2 (Grundkenntnisse)
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