Mag. María Antonieta Bañuelos

• Key contributor to the store’s success by meeting and exceeding monthly sales goals. • Client relations management : building up new customer relationships while also advising existing customers. • Collected and managed transactions and customers data in compliance with GDPR regulation. • Process payments and customer data using Cegid software and databases. • Provided follow-up of purchases to ensure customer retention and resolve issues.

• Management of relations with clients: implementation of clients’ requests, preparation of new projects and delivery of sales pitches to prospective clients. • Stakeholder mapping, development of strategies to foster collaboration with clients, legislators, and political advisers. • Development of policies to promote corporate social responsibility of clients in partnership with NGOs and universities. • Preparation of reports on political campaigns and trade treaties.

• Preparing documentation and reports on the legislative activity of the State of Puebla’s Congress. • Assistance in the organization and implementation of political campaigns. • Assistance to state citizens in filing applications for social benefits. • Administrative duties: management of correspondence, maintenance of budget records, creation and maintenance of databases, organization of meetings and events.

Public Policy and Administration