Marie Duval
Werdegang
Berufserfahrung von Marie Duval
- Current
Consultant
Portaltech Reply GmbH
- 7 months, Oct 2017 - Apr 2018
Web Business Consultant
TIE Kinetix
-Assist Clients like BMW and Siemens in the evaluation and implementation of new website search solutions -Guide them through the various processes for an efficient purchase process, and a successful migration
- 2 years and 3 months, Jul 2015 - Sep 2017
Senior Client Services Manager
Nuance Communications
- Main point of contact for the client - Coordinate/Project Manage to ensure services are delivered - Reoccurring client performance reporting - Business review presentations to C-Level clients
- 1 year and 7 months, Jan 2014 - Jul 2015
Client Services Manager
TouchCommerce
- Main point of contact for the client/Key Account Management - Coordinate/Project Manage to ensure services are delivered - Reoccurring client performance reporting - Business review presentations to C-Level clients
- 1 year and 1 month, Jan 2013 - Jan 2014
Junior Business Analyst
TouchCommerce, Los Angeles
- Provide Analytical insights to evaluate chat performance and propose optimizations - Identify needs and opportunities for additional chat services - Produce data-driven slides for Business Review presentation for Fortune 500 clients
- 1 year and 1 month, Jan 2012 - Jan 2013
Quality Assurance Analyst
TouchCommerce, Los Angeles
- Ensure chat quality for CAC 40 companies - Ensure customer satisfaction - Communicate consumption trends to the client
Ausbildung von Marie Duval
- 3 years and 1 month, Sep 2008 - Sep 2011
International business
Audencia Nantes Ecole de Management
Sprachen
English
C1 (Fließend)
Spanish
C1 (Fließend)
French
C2 (Verhandlungssicher / Muttersprachlich)
German
B1-B2 (Gute Kenntnisse)
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