Marina Ustenko

-Delivering lectures and seminars -Conducting and moderating academic courses -Administering and grading examinations -Conducting research and scholarly work -Supervising and advising students -Supervising theses and final papers -Performing administrative tasks -Writing academic publications -Participating in academic conferences

-Advising and assisting clients in selecting travel offers and destinations -Creating and booking travel arrangements (flights, hotels, package tours, transfers) -Selling additional services such as insurance, excursions, and car rentals -Tracking travel bookings and ensuring customer satisfaction throughout the trip

-Development of business strategy and planning for the travel agency -Advising and assisting clients in planning and booking their trips -Building and maintaining partnerships with travel providers, hotels, and airlines -Leadership and organization of the team -Marketing and customer acquisition, development of promotional activities and customer retention strategies -Monitoring financial planning and ensuring profitability -Managing administrative tasks

-Management and organization of the Business Lounge in Kharkiv -Leading the entire local team (disciplinary and organizational) of 16 people -Head of the local claim management team for passenger inquiries and complaints -Leading interdisciplinary collaboration with adjacent departments, such as Finance, Controlling, Security, etc.

-Delivering lectures and seminars -Conducting and facilitating academic courses -Administering and evaluating examinations -Engaging in research and scientific work -Supervising and advising students -Supervising theses and final projects -Performing administrative duties -Writing academic articles -Participating in scientific conferences

PhD Dissertation: Field of Study: Economics and Management of the National Economy Dissertation Topic: "Organizational and Economic Approaches to the Creation of a Logistics System in Border Regions"