Mark Hermann
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Mark Hermann
- Current 10 years and 1 month, since May 2016netyard AG | 361° IT. MADE IN DÜSSELDORF. | FÜR INTELLIGENTE RÄUME.
Senior Systems Engineer
- 9 months, Jan 2015 - Sep 2015
Network Support Engineer
PK Consulting Group
- IT end user & customer support (Level 1, 2, 3) - Installation of new networks at customer sites - Software update management
- 7 months, Feb 2015 - Aug 2015
Help Desk Officer
Thiess Pty Ltd
- Providing IT end user support, answering inbound phone calls on the Service Desk - Using the company ITSM tool to log issues and requests and manage them accordingly - Supporting Thiess users both locally and remotely - Assisting with the support of major incidents
- 4 years and 4 months, Jun 2009 - Sep 2013
IT Specialist for System Integration
Kliniken Wied
- Administration of the entire company network incl. frequent travels to a sub branch - Remote Desktop and Site-to-Site networking over IPSec-VPN - Network (LAN/WAN) and infrastructure planning, maintenance and upgrades incl. subnetting, cable & rack space management as well as UPS capacity planning, installation and maintenance - Software update management - Backup and disaster recovery - Repairing of defective hardware - Printer & mobile phone support - Support for employees (Level 1, 2 & 3)
Ausbildung von Mark Hermann
- 1 year and 11 months, Aug 2007 - Jun 2009
Apprenticeship
Kliniken Wied
- 3 years and 10 months, Aug 2003 - May 2007
Apprenticeship
Berufskolleg Oberberg
Sprachen
English
C1 (Fließend)
German
C2 (Verhandlungssicher / Muttersprachlich)
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