Markus-Giosué SERAFINI (EMBA)

Responsible for overseeing 80 branches and leading 500+ professionals with full P&L accountability. I drive strategy, business development, and organizational growth while ensuring alignment with company goals. Key focus areas include continuous improvement, team development, and customer satisfaction. Additionally, I spearhead new business models and market opportunities to ensure growth and reinforce BestDrive by Continental’s industry leadership.

Toastmasters International is a nonprofit educational organization that teaches public speaking and leadership skills through a worldwide network of clubs. Headquartered in Englewood, Colo., the organization's membership exceeds 300,000 in more than 15,800 clubs in 149 countries. Since 1924, Toastmasters International has helped people from diverse backgrounds become more confident speakers, communicators, and leaders.

Cross-functional Strategy Project in 9 Contitrade EMEA Markets (Germany, Switzerland, Austria, France, Ireland, Finland, Norway, Czech, Slovakia). Develop and implement a uniform Car Service Strategy in 660 branches for Vehicle, Repair and Maintenance.

ContiTrade is the umbrella organization uniting all the trading activities of the Continental Tires Division in Europe, the Middle East and Africa (EMEA). In a current roster of almost 2000 branches, ContiTrade offers high-quality branded tires, as well as a range of services for cars and trucks.

CEO of the Retailorganisation ADAM Touring, passionate about developing talents, and leading a dedicated team to take the organisation to a next level of excellence. Proven track record in successfully leading an organization through rapid growth and change, and effective and substainable turnaround management. Ability to develop and implement growth strategies in competitve environements in different markets. Proven interpersonal skills of leadership - focused, inspiring, authentic and motivating

TCS Training & Events AG is part of the TCS (Touring Club of Switzerland) and offers a wide range of products in safe and dynamic driving experience for all kind of vehicles, motorcycles, passenger cars, light and heavy duty trucks, buses and coaches, agricultural tractors and even drones. Trainings on snowy ground and off-road sections complete the offer. Professional experienced personnel is on service in 6 owned experience centers and a specific off-road center complete the offer.

Drive expansion of the TCS membership development activities B2C and B2B by creating a pipeline of projects, partnership or investment opportunities for the TCS. Engange and build strong relationship with board members of the 24 TCS sections and manage stakeholders in project development and origination, engineering and operations. Shape strategic course of the TCS membership continuous analysis and interpretation of market and trends. Monitor, manage and improve performance of the TCS membership.

Responsible for driving the sales team, promotion and development in the designated accounts to reach commercial goals. Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes. Establish and develop long-term relationships with key customers. Acquire a thorough understanding of key customer needs and requirements.

Full P & L responsibility for teams of 20 employees. Development and implementation of local strategy, such as growth and customer service development. Manage the consumer lending activities ensuring a high level of production and profit through work flow efficiency and other streamlined processes. Maintaining a high quality loan portfolio, monitoring risk based lending parameters, recommend credit policy and work flow changes that providing consistent high level of member and customer service

Develop and review of rules for credit decisions, along with implementation and optimisation of credit decision systems, tools, processes and quality system. Maintaining and implementing credit policy & rules for current and new products. Ownership of on-going risk projects and proactively drive projects forward, reporting project updates to local steering committees and senior Management.

General Business Management - Corporate Strategy - Marketing Managment - Human Resource Management - Operations Management & Logistics - Finance Management & Controlling - Management of Information Technology

Thesis: Debitoren und - CreditManagement im Vertriebs- und Salesmanagement) Thesis Advisor: Prof. Max Käsermann