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Markus Moranz

Angestellt, Principal Enterprise Architect, Pegasystems
München, Germany

Fähigkeiten und Kenntnisse

Pega Dynamic Case Management
PegaRules Business Process Management (PegaRules B
Pega Customer Relationship Management (CRM) Softwa
Omnichannel
Pegasystems
XML
DITA
BusDoc
XML Authoring
Smart Component Content Authoring
Collaborative Content Processing
ECM
Knowledge Information Processing
Enterprise Dynamic Publishing
Brand Management
SaaS
Cloud
On Premises
Enterprise Corporate and Industry knowledge (marke
Finance
Government
Manufacturing
LiveScience
Media
Retail)
Enterprise solution architecture
Process automation and optimization
MultiChannel Output Management incl. Digital Outpu
Quark
eGain Corporation
Inference Corporation
Tomorrow Focus AG
Focus Online
Burda
Case Based Reasoning (CBR)
Knowledge Management
Customer Interaction
Customer Engagement
Customer Services
Customer Excellence
DCM

Werdegang

Berufserfahrung von Markus Moranz

  • Current 5 years and 4 months, since Feb 2021

    Principal Enterprise Architect

    Pegasystems
  • Current 7 years and 2 months, since Apr 2019

    Principal Solutions Consultant

    Pegasystems

  • 4 years and 4 months, Dec 2014 - Mar 2019

    Principal PreSales Consultant

    eGain Deutschland GmbH
  • 1 year and 5 months, Jul 2013 - Nov 2014

    Senior PreSales Consultant

    eGain Corporation

    eGain Enterprise Multi-Channel Customer Engagement Platform - Cust. Coll. Opt. in Svcs., Help Desk and Sales processes - Knowledge Mgmt (Knowledge Base, Knowledge Agent, WSS, Guided Help, Virtual Agent) - Case Based Reasoning (orig. Inference Corp.) - Analytics, Dashboards - Cloud, On Premises - Cisco & Avaya integration - CS Optimization, CEM and Customer Excellence - Telecom, Retail, Finance, Government, Travel, Utilities - Orgs: Contact Centers, eCommerce, eService, Help Desks, IT, Marketing

  • 1 year and 9 months, Jun 2011 - Feb 2013

    Senior Technical Sales Consultant - Enterprise Solution Architect

    Quark (Quark Europe Limited)

  • 6 years and 9 months, Sep 2004 - May 2011

    Director Professional Services Central Region

    Quark (QSE Sàrl)

  • 3 years and 9 months, Apr 2000 - Dec 2003

    CTO

    Tomorrow Focus AG

  • 2 years, Apr 1998 - Mar 2000

    Technical Director

    Focus Online GmbH

  • 2 years and 3 months, Jan 1996 - Mar 1998

    Systemadministration, Production Management

    Focus Online GmbH

  • 8 months, May 1995 - Dec 1995

    Management Consulting

    FOCUS Magazin Verlag

  • 2 years and 4 months, Jan 1993 - Apr 1995

    Systemadministration, Production Management

    Burda Medien GmbH (German "Forbes" print magazine)

Ausbildung von Markus Moranz

  • 5 years and 2 months, Oct 1984 - Nov 1989

    Tiermedizin

    Tierärztliche Hochschule Hannover

  • 1 year and 2 months, Oct 1983 - Nov 1984

    Chemie

    Ruhruniversität Bochum

Sprachen

  • German

  • English

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