
Markus Spicker
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Markus Spicker
- Bis heute 15 Jahre und 6 Monate, seit Dez. 2009
Manager Deal Lifecycle Management
NetApp
- Bis heute 18 Jahre und 2 Monate, seit Apr. 2007
Sr. Manager ERP Implementation
Sun Microsystems
Manage business alignment and business readiness team to deploy Sun's ERP system to Sun's Trading Partners on time with minimal and acceptable impact to Sun and Partner business reporting directly to the Vice President Sales ERP. Leading a cross-functional team of 42 Project Managers, Subject Matter Experts, Engineers and Business Analysts from Oracle and Sun to plan, architect, develop and deploy an Oracle ERP Business solution
- 9 Monate, Juli 2006 - März 2007
Chief of Staff and Communications Manager - Global Customer Services Operations
Sun Microsystems Inc
Adviser to the Vice President of Global Customer Services Operations on most matters of the business working tightly with Services Product Group and Services Sales, HR, and other senior Services management team members to optimize the activities of Global Customer Services.
- 1 Jahr und 10 Monate, Sep. 2004 - Juni 2006
Senior Manager Business Controls and Operations at Sun Microsystems
Sun Microsystems Inc
Setup a virtual Business Operations Management Group to implement a global Management System to improve Services process and reduce risk to business.
- 1 Jahr und 10 Monate, Nov. 2002 - Aug. 2004
Certified Six Sigma Black Belt at Sun Microsystems
Sun Microsystems Inc
Managed a cluster of Six Sigma projects to enhance Network Storage sales. Executed on goal to provide a scalable support model for Sun Storage in heterogeneous host platform environments such as Microsoft, Linux, HP-UX and AIX. The Sigma team finished both projects within its time limits. In the first two quarters of measuring its success, the projects enabled 14.4 Million USD in incremental Storage sales, generating over 6.3 Million USD in Return on Six Sigma (ROSS).
- 1 Jahr und 2 Monate, Sep. 2001 - Okt. 2002
Group Leader Global Storage Support Software team at Sun Microsystems
Sun Microsystems Inc
Managed a team of 5 Program Managers to drive support planning and implementation of service delivery strategies for all Storage Software products. Conduct risk analysis and provided guidance to the Network Storage Business Unit in the support of new Sun products and managed the development of policies and procedures for the smooth operation of Global Storage Support and its interface with other Enterprise Services groups.
- 3 Jahre und 1 Monat, Sep. 1998 - Sep. 2001
Program Manager and Team Lead - World Wide Support Planning & Implementation at
Sun Microsystems Inc
o Delineated service delivery strategies, developed support processes and ensured there global constant implementation o Facilitated the day to day group operations, provided input to management on strategic directions for the Network Storage business. o Responsible for product support strategy, planning and their implementation and developing new service models. o Managed program to enable the field support organizations and plan for delivery of the best possible support to end users.
- 2 Jahre und 11 Monate, Okt. 1995 - Aug. 1998
Product Responsible Manager at Sun Microsystems GmbH
Sun Microsystems GmbH (Germany)
New Product Introduction for Internet/Intranet, PC-Connectivity, Security, Printer and various Networking Products: - Timely introduction of new products, Ensuring availability of support equipment, knowledge management of local support teams - Development of services strategy for areas of installation/configuration, training, diagnosis and support
- 3 Jahre und 7 Monate, März 1992 - Sep. 1995
Customer Support Specialist - Multivendor Services at DEC
Digital Equipment GmbH (Germany)
Customer Support Specialist, Multi-Vendor Customer Services - Telephone support: Timely customer support on all questions of functionality, administration and diagnosis of error reports on UNIX based Digital systems and software. - On-Site Customer Support: Advanced trouble shooting, integration of software solutions. - Product Presentations: Technical support and presentation of products (System Management & Backup Concepts) at CeBIT and other international trade fairs.
Ausbildung von Markus Spicker
Technology Leadership
University of Colorado (2006)
Leadership and Motivation, Change Management, Negotiation, Intellectual Property Management, Virtual Teaming, Strategic Technology Marketing, Performance Excellence, Technology Strategy, Financial Strategy
Sprachen
Englisch
Fließend
Deutsch
Muttersprache
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