Marta Raquel Gonzalez Palacios
Angestellt, Telemarketing Manager, METLIFE
Madrid, Spanien
Werdegang
Berufserfahrung von Marta Raquel Gonzalez Palacios
Bis heute 12 Jahre und 4 Monate, seit Feb. 2012
Telemarketing Manager
METLIFE
-Control external telemarketing agencies. - Developing strategies and searching new opportunities. - Detect the need of customer in order to achieve the goals. - Planning, implementation and development of new campaigns. -Lanching news platforms -Analysis of the forecast, costs, Kpis and their desviation. - Control of quality invoices and process. - Knowledge of the different technological systems control.
4 Jahre und 3 Monate, Dez. 2007 - Feb. 2012
Telemarketing Specialist
Cigna Life Insurance
Responsible for the supervision and control of outbound activities in the external telemarketing agencies in Spain. Responsible for the definition and implementation of training motivation plans in the Telemarketing activities B2B2C Responsible for the Control and following up of results of the single campaigns, marketing cost, KPI's, forecast
3 Jahre und 1 Monat, Mai 2004 - Mai 2007
Insurance Claim Manager
Mutua General de Seguros
Processing of different clams
1 Jahr und 1 Monat, Mai 2003 - Mai 2004
Administrative Manager
Bilbao Vizcaya- Argentaria Bank
Marketing management and risk analysis of business operations
2 Jahre und 3 Monate, März 2001 - Mai 2003
Telephone Sales Consultant
Movistar
Selling marketing and customer support
10 Monate, Juni 2000 - März 2001
Administrative Manager
Santander Central Hispano Bank
Customer Support, daily cash desk transactions, sale of bank´s products and services .
Ausbildung von Marta Raquel Gonzalez Palacios
3 Monate, Juli 2010 - Sep. 2010
University Complutense. Madrid
1 Jahr und 1 Monat, Feb. 2010 - Feb. 2011
Isead
En Dirección Comercial y Marketing
- Bis heute
A Degree in Economics
University. Leon
Majoring in Commercial
Sprachen
Spanisch
Muttersprache
Englisch
Gut