Marta Raquel Gonzalez Palacios
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Marta Raquel Gonzalez Palacios
- Current 14 years and 4 months, since Feb 2012
Telemarketing Manager
METLIFE
-Control external telemarketing agencies. - Developing strategies and searching new opportunities. - Detect the need of customer in order to achieve the goals. - Planning, implementation and development of new campaigns. -Lanching news platforms -Analysis of the forecast, costs, Kpis and their desviation. - Control of quality invoices and process. - Knowledge of the different technological systems control.
- 4 years and 3 months, Dec 2007 - Feb 2012
Telemarketing Specialist
Cigna Life Insurance
Responsible for the supervision and control of outbound activities in the external telemarketing agencies in Spain. Responsible for the definition and implementation of training motivation plans in the Telemarketing activities B2B2C Responsible for the Control and following up of results of the single campaigns, marketing cost, KPI's, forecast
- 3 years and 1 month, May 2004 - May 2007
Insurance Claim Manager
Mutua General de Seguros
Processing of different clams
- 1 year and 1 month, May 2003 - May 2004
Administrative Manager
Bilbao Vizcaya- Argentaria Bank
Marketing management and risk analysis of business operations
- 2 years and 3 months, Mar 2001 - May 2003
Telephone Sales Consultant
Movistar
Selling marketing and customer support
- 10 months, Jun 2000 - Mar 2001
Administrative Manager
Santander Central Hispano Bank
Customer Support, daily cash desk transactions, sale of bank´s products and services .
Ausbildung von Marta Raquel Gonzalez Palacios
- 3 months, Jul 2010 - Sep 2010
University Complutense. Madrid
- 1 year and 1 month, Feb 2010 - Feb 2011
Isead
En Dirección Comercial y Marketing
- Bis heute
A Degree in Economics
University. Leon
Majoring in Commercial
Sprachen
Spanish
C2 (Verhandlungssicher / Muttersprachlich)
English
B1-B2 (Gute Kenntnisse)
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