Mag. Martin Bergant

After three promotions became member of Atos’ outsourcing division management team, responsible for a €130M budget of 400 major outsourcing clients in Austria Led contract prolongation preparations and negotiations realizing strong win rate of >80% Increased project margin of major outsourcing contracts from -80% up to +30% due to rigorous cost optimization, upselling & financial engineering Managed team over 60 FTEs both focusing on talent development and productivity improvements

As member of the senior leadership team (SLT), led historically largest company-wide change management program to improve customers satisfaction, reduce customer care costs, increase customer loyalty across all segments (Residential, SME, Enterprise) Reduced customer complaints by 60% during the first year, 80% during the second year and 98% during the third year, lowering monthly customer complaints from 14,000 to below 500 Reduced customer service costs by €13M per year

Project manager for ERP software implementation (Exact Globe for Enterprise, 2nd tier ERP software) in the areas of financial accounting electronic banking, logistics, purchasing, warehousing, CRM, sales and reporting o Implemented 26 projects in 15 countries; travelling percentage 90% o Promoted from Senior Consultant to Project Manager as only one after just one year thanks to exceeding targets o Succeeded to become best-billed consultant in Austria after three months, in Europe after six months

Project manager for multinational market research studies, responsible for market analysis, forecast, design, production, PR and sales o Realized annual growth in turnover >30% o Acquired 200 key accounts (B2B) in Western and Eastern Europe, Asia and North America o Promoted from Consultant to Senior Consultant after two years o Enlarged area of business from originally two countries up to 60 countries o Held key note speeches at seminars and conferences in A, D, CH, F and on European level