Martin Zaremski

Erfahrener IT- und Business Intelligence-Spezialist mit fundierter Erfahrung in der Entwicklung von BI, ERP- und CRM-Systemen. Als Mitinhaber bei INFRAVIVO AB, Customer Success Manager bei SANDVINE AB und IT-Berater für Qlik sowie ERP-Systeme, habe ich meine Fähigkeiten in Qlik BI, agilem Projektmanagement und Cloud-Computing vertieft. Ich bin aktiv auf der Suche nach freiberuflichen Projekten, um Unternehmen bei der Optimierung ihrer Business Intelligence, ERP- und CRM-Lösungen zu unterstützen.

Primary responsibility for understanding customer’s project roadmap and desired use cases, becoming a trusted advisor to assist them realizing their product strategy including challenging customers to think in new and creative ways that enable them to maximize service value. - Support the day to day operation by managing the support operation for strategic accounts and be the “how-to” voice of Sandvine to clients

• Incident handling of software: QlikView, QlikSense and Nprinting – restoring the disruption in service as quickly as possible • Resolving incidents using existing Solutions DB, Knowledge Base, manuals or other reference materials • Registration and Classification of incidents • Investigation and resolution of Incidents • Contribution of solutions to Knowledge Base • Replication and logging of reported bugs in CRM system • Escalation of cases to 3rd Line and R&D, as appropriate • Customer Care