Martina Birova
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Martina Birova
- Current 16 years and 6 months, since Jan 2010
Data Steward Manager
Lenovo Slovakia
Responsible for accuracy & maintenance of company’s business partner data. Providing best of breed data with help of different reporting tools. Daily communication with business users and functions, coordination of information & data used for strategic decisions within the company.
- 1 year and 7 months, Jun 2008 - Dec 2009
Global IT Service Desk Manager
Accenture Slovakia
Owner of IT processes and IT services throughout different countries (India, China), practicing Operational Excellence (Six Sigma, Lean, MOS) to drive processes and cost improvements, delivering KPIs, SLAs, ISO 27001
- 1 year and 4 months, Feb 2007 - May 2008
, Procurement TE and Client Service Manager
Accenture Slovakia
Managing external client relationship, delivering procurement services, providing client presentations, preparation of new client projects and their successful go-lives, budget planning, managing of project finances
- 1 year, Feb 2006 - Jan 2007
IT Service Desk Supervisor
Accenture Slovakia
Supervising small sized team of IT professionals delivering 2nd level support to external client, implementation of Knowledge Management, ITIL practices
Daily conference calls and interlocks with the virtual team in India, handling escalations to ensure prompt resolution, producing statistical reports, providing service excellence feedback and team leader assessments
Administering User IDs on behalf of the application owners - tasks related to user ID management along with creation, change, deletion and troubleshooting
Providing internal 1st level support for IBM employees for IT related problems and queries – client as well as server based applications and escalations to special support groups
Ausbildung von Martina Birova
- 1 year and 10 months, Sep 1998 - Jun 2000
Business Management
Economic University (not completed)
Sprachen
English
C1 (Fließend)
German
C1 (Fließend)
French
A1-A2 (Grundkenntnisse)
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