Martina Friederici

Key Account Management of Kia and Hyundai partners Recognizing improvement potential and building market sales strategy Prepare, communicate and manage marketing programs and campaigns to distributors Analyzing and monitoring distributor and dealer parts performance and satisfaction Building and maintaining business relations with distributors, dealers and all business partners External representation of the company Accounts payable management for customers and drop shipment partners

Communication and negotiation with suppliers/dealers/distributors/carriers and other business partners Analysis: stock check for problem parts, recommend parts for packaging improvements; setting and review processes and documentations (flow chart, manuals, standards); coordinate with other departments about opportunities to improve customer satisfaction, decrease claim rate and achieve KPI goals Handle customer claims

Parental leave representation Prepare, verify, document and review financial transactions of VAT, logistic activities, drop shipment business, bills of exchange, travel cost reports and other incoming and outgoing invoices in SAP Confirm account balance of receivables for business partners Reconcile financial discrepancies by collecting and analyzing account information Assist with the year and month end closing process Support in HR tasks

Preparation and verification of measures for the quality assurance Testing of quality-related processes Optimize processes Communication with business partners Support of HR activities Development and communication of quality measures to team leaders and employees Preparatio, administration and analyze of key figures

Customer support (project Mobilcom-Debitel and 1&1 Billing) Explaining of invoices, auditing and tracking differences in SAP and internal software, acquisition, correction and completion of data Sales after support

Support in all fields of the business

Teaching MS Software and preparing employees of various organizations for the ECDL examination

Support in the accounting department

Support in the accounting department

Accounting, Financial Management, Controlling

Economic Policy, Macroeconomics, Microeconomics, Human Resources

Psychology and Teaching, Didactics of Bussiness Economics, Didactics of Accountancy, Didactics of Applied Informatics

Statistics, Economic Theories, Accounting