Martina Schnäkel

- General assistant duties, responsibilities and assistance to Key Account Manager and VIP customers - Customer care: organisation and handling of customer events, inquiries and special request - Initiation and purchases of orders - Travel arrangement - Cost controlling and cash flow management in reference to applicable cost center

- Coordination of Transportation for the Cabin Crew, Ground Handling Staff and Royal Guard - Project related financial administration and controlling - FBO services task as in: Government authorities coordination: Diplomatic clearance or discreet passport control, customs, security –private airport entry – VAT refund assistance – catering and/or restaurant special catering – ground handling coordination

- Generation of custom clearance orders and shipping orders - Processing bank and import documentation - Processing delivery notes - Preparation of export documentation (Proforma Invoice, Certificate of Origin) - Control and logging incoming invoices for costs and Commercial invoices - Handling transport and warehouse damage

- Tender preparation - Warehouse management and monitoring - Preparation of the weekly order summery for freight forwarder - Monitoring and relaying delivery dates between customers and the export department - Cash management and accounting - Customer correspondence

- General correspondence - Financial accounting and management of sales and product development - Creating customer management tool - Support services regarding IT matters

- Processing of orders and invoices - Processing export delivery - General correspondence - Warehouse management