Ing. Marwan Youssef

1.Certified Genesys Cloud CX: Professional Certification (GCX-GCP) - certification granted about: 17th June 2023 2.Designing and implementing Genesys Cloud Contact Center solutions, including call center routing and management, IVR design, and integration with other systems. 3.Creating the appropriate automation and self-service into solutions to enable efficient servicing of the Genesys Cloud platform.

1.Certified SSCA 'Elite' SIP training - certification granted about: 16th July 2022 2.Troubleshooting Contivio solution VoIP issues through a ticketing system 3.Investigating SIP Call Traces between Cloud telephony services

1.Performing sales calls during our sessions with the Business Team in TrendMicro potential clients to engage them about new products. 2. Working closely with the threat team - in charge of cybersecurity- and threat research. One of the tasks was observation and analysis of packets having HTTP Headers containing real Malware captured by the Wireshark program. 3.Shadowing technical engineers while dealing with problems concerning TrendMicro solutions with the TrendMicro Technical Team.

The program of Networks is designed for students to master the field of telecommunication networks which has witnessed tremendous developments and advancements over the last decade. Students in this department shall be granted the opportunity to thoroughly study state-of-the-art wire-line and wireless networks. The scope of the program spans all aspects of telecommunication networks; from services/applications provided over such networks through design/architecture of networks