Mary-Ann Wedemeyer

• Preparing and translating different marketing brochures, internal tasks sheet and work documents • Acting as interpreter during customer meetings, preparing customer presentations and arranging customer events • Liaising with other functional/ departmental managers • Organizing and coordinating weekly inter-departmental meetings, taking notes in supervisory board meetings • Organizing and maintaining diaries, making appointments, dealing with correspondences and outgoing letters

• Maintaining the superior standard of service for the executive lounge, reception, hospitality and organizing VIP events • Negotiating and managing complaints in a timely, organised and professional manner • Answering internal and external enquiries via phone, email, and faxes in English and German in a particularly busy environment • Providing proactive feedback to the guests in regards to complaints • Providing training to other employees on how to handle complaints

l• Maintaining the superior standard of service for the executive lounge, reception, hospitality and organizing VIP events • Negotiating and managing complaints in a timely, organised and professional manner • Answering internal and external enquiries via phone, email, and faxes in English and German in a particularly busy environment • Providing proactive feedback to the guests in regards to complaints • Providing training to other employees on how to handle complaints