Mary Joy Castro

Bis 2024, Engineer, Design & Operation of Cloud Platforms, Samsung Electronics Philippines Corporation
Studentin, Software Engineering, University of Applied Sciences Europe
Potsdam, Deutschland

Fähigkeiten und Kenntnisse

Jenkins
Git
Puppet
Virtualization
Confluence
Atlassian Jira
Bash (Unix shell)
Python
LINUX server
Windows Server
LDAP
Datadog
Grafana
Xymon
Zabbix
Infoblox
Team work
Troubleshooting
User Administration
1st and 2nd Level IT Support
attention to detail
Fast learner
Linux
DevOps
GitLab

Werdegang

Berufserfahrung von Mary Joy Castro

  • 2 Jahre und 2 Monate, Aug. 2022 - Sep. 2024

    Engineer, Design & Operation of Cloud Platforms

    Samsung Electronics Philippines Corporation

    - Monitored Samsung’s services 24/7 for availability, performance, and system operations. - Collaborated with global teams to resolve critical alerts and escalated issues to Tier 2 DevOps for further investigation. - Identified and mitigated potential threats, ensuring adherence to ITIL best practices for - Event, Incident, Problem, and Change Management. - Improved operational processes to enhance efficiency and resolve recurring issues. - Provided timely updates and notifications to stakeholders.

  • 2 Jahre und 11 Monate, Okt. 2019 - Aug. 2022

    DevOps Active Response Triage

    Zeta Global

    - Managed 24/7 global operations, triaging tickets and monitoring system performance. - Handled user administration (LDAP & SUDO access) - Deployed and configured virtual machines, Linux and Windows patching, and system access management. - Provided first-line client support, resolving technical issues or escalating as needed. - Jenkins deployment, handled SSL certificates, and DNS administration.

  • 2 Jahre und 9 Monate, Jan. 2017 - Sep. 2019

    IT Operations Engineer (NOC)

    Kambi

    - Monitored server, network, and service alerts, ensuring system reliability. - Provided first-line client support via Jira/Email, resolving technical issues or escalating as needed. - Rebuilt and configured Windows/Linux OS and maintained Zabbix monitoring. - Documented incident resolutions and procedures, improving team knowledge sharing.

  • 1 Jahr und 3 Monate, Okt. 2015 - Dez. 2016

    Technical Support Engineer

    Coca-Cola Logistics & Distribution Department

    - Trained and supported warehouse and logistics teams in SAP-based applications. - Provided hands-on troubleshooting and mobile device upgrades for end-users.

Ausbildung von Mary Joy Castro

  • Bis heute 11 Monate, seit Sep. 2024

    Software Engineering

    University of Applied Sciences Europe

  • 6 Jahre und 5 Monate, Juni 2008 - Okt. 2014

    Computer Engineering

    Technological Institute of the Philippines

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