Mary Joy Castro
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Mary Joy Castro
- 2 Jahre und 2 Monate, Aug. 2022 - Sep. 2024
Engineer, Design & Operation of Cloud Platforms
Samsung Electronics Philippines Corporation
- Monitored Samsung’s services 24/7 for availability, performance, and system operations. - Collaborated with global teams to resolve critical alerts and escalated issues to Tier 2 DevOps for further investigation. - Identified and mitigated potential threats, ensuring adherence to ITIL best practices for - Event, Incident, Problem, and Change Management. - Improved operational processes to enhance efficiency and resolve recurring issues. - Provided timely updates and notifications to stakeholders.
- 2 Jahre und 11 Monate, Okt. 2019 - Aug. 2022
DevOps Active Response Triage
Zeta Global
- Managed 24/7 global operations, triaging tickets and monitoring system performance. - Handled user administration (LDAP & SUDO access) - Deployed and configured virtual machines, Linux and Windows patching, and system access management. - Provided first-line client support, resolving technical issues or escalating as needed. - Jenkins deployment, handled SSL certificates, and DNS administration.
- 2 Jahre und 9 Monate, Jan. 2017 - Sep. 2019
IT Operations Engineer (NOC)
Kambi
- Monitored server, network, and service alerts, ensuring system reliability. - Provided first-line client support via Jira/Email, resolving technical issues or escalating as needed. - Rebuilt and configured Windows/Linux OS and maintained Zabbix monitoring. - Documented incident resolutions and procedures, improving team knowledge sharing.
- 1 Jahr und 3 Monate, Okt. 2015 - Dez. 2016
Technical Support Engineer
Coca-Cola Logistics & Distribution Department
- Trained and supported warehouse and logistics teams in SAP-based applications. - Provided hands-on troubleshooting and mobile device upgrades for end-users.
Ausbildung von Mary Joy Castro
- Bis heute 11 Monate, seit Sep. 2024
Software Engineering
University of Applied Sciences Europe
- 6 Jahre und 5 Monate, Juni 2008 - Okt. 2014
Computer Engineering
Technological Institute of the Philippines
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