Massimiliano Rossi

The R&R projects are nowadays one of the company core businesses: customers want to extend the capabilities of their current equipments. Mechanical, Electrical and Electronic components of the machines can be updated to the latest technology to assure their use for many more years. My activity is focused on initial contacts and onsite visits to verify equipment conditions; determination of best technical R&R solutions; preparation of technical/commercial offers; final negotiation.

I developed and implemented strategic sales plans and forecasts to achieve company objectives for products and services in East Asia market, including China, South Korea, Japan, Taiwan and Singapore. The main activities were: marketing, sales, interface between company and final customer for acquired projects, management of after-sales service. To carry out above activities I have opened our office in Shanghai and several employees have been hired and trained.

My activity was focused on the whole Chinese market and was divided in: Sales activity: search and detection of potential customers, first contact, visits to introduce the product and understand customer’s requirements. Preparation of technical-commercial offers. After-sales service: this includes the understanding of the gravity of the problem, indications for its resolution or the organization of the intervention of service engineers in shortest time.

In this activity I was keeping relationship with customers and agents in 4 languages in the following phases: initial contacts; realization of technical-commercial offers, final negotiation according to management; signature of contracts; contact between customer and company during the project. 70% of this activity was done abroad with a complete autonomous scheduling.

Responsible of the realization of use and maintenance books and customer’s training courses on the company’s products. These activities were done directly in 4 languages: English, German, French and Italian.