Mathilde Bouvier

First point of contact for French/english speaking Freeletics' users around the world via email. Monitor the voice of our users and deliver actionable insights for other departments Understand and assess the needs of our community. Investigating user-reported queries, issues, and insights to manage communication between users and Freeletics Use of various software including Zendesk, Wordpress, Google Developer tools, and Atlassian Confluence Redaction/translation of help center articles in French.

Export Sales at Charles & Alice, MSc in International Business, alternating with Idrac School, Lyon Prospection in Switzerland, Scandinavian Countries and Belgium. - Establishment of price lists, - Project development of Private Label (Belgium, Netherlands) - Customer follow-up and projects development for a Swedish customer (with our agents). - Respond to annual tenders

-Management of customers portfolio and orders from all the products of the group. -Establishment of forecast for the delivery and planning of the transportation -Establishement of customs documents, invoices and inspection of those documents -Processing of commercial and logistic claims I also established a survey amoung all the subsidiaries of the group to collect their feedback, and wrote a report in order to implement an action plan.

Business development, marketing, marketing strategy, management, negociation, purchasing,

Import Export, Economy, Law, negotiation, management, marketing project, project management