Dr. Matteo Gentili

- Defined and developed market-oriented services in line with BU strategy leveraging on interaction with other Functions, HQ and 3rd parties. - Guaranteed enabling support in major Managed Service bids for 25 MIO Euro in 2011 and, 23,5 MIO Euro in 2012 and 22.5 MIO Euro in 2013. - Designed, negotiated and introduced a new Service Partner Frame Agreement built to lead their organizations and technicians transition towards UCC and Managed Services along with an average of 10% tariff cost reduction.

- Responsibility to provide the necessary support to regions with particular focus on the optimal coordination of installation, maintenance, recurring business, partners and business support. - Conceived, designed and lead implementation of “zero cost” initiatives to enable scale and scope economies among regions minimizing languages and countries organizations differences. - Initiatives gave important returns in organization efficiency and customer satisfaction (measure stopped by Cluster dismantling).

- Definition and implementation of an outsourcing business model for cruise sector business including both operation and commercial impacts. - Develop UC value proposition and sustainable sales growth with shipbuilder and shipowners. - Lead cruise sector virtual team from proposal design to solution delivery. Achievements: Successful transition and total order intake 1,5 MIO Euro/yearly: sales target achieved.

- Bid team creation, resources management and organization to produce on time a proposal compliance with customer requirements able to win the contract. - Oversee presales activities, from customer requirements collection to design, supplier evaluation, technical offer definition and documentation creation. - Responsible for Bid Plan, Risk Analysis, HQ authorization process, Risk Assessment and bid costs structure also with use of financial solutions. Achievements: Bids global value delivered 95 MIO Euro

- Set-up of all contact centers and managed services solution projects, from Customer Requirements collection to design, supplier evaluation and technical offer definition. - Set-up and monitor projects, manage staff and subcontractors, planning and organizing all the necessary control procedures; - Monitor headcount with budgets and achieved revenue, ensure that projects are correctly staffed and resources; - Activate a new solution ideation and creation process on sales opportunities.

- Supplier (purchase and maintenance), assets and licensing management - SLA, budget and actual budget definition and monitor - Technical Help Desk set up and management - Successful new branches IT implementation coordination (180 branches) - Year 2000 Project Manager - Management of the IT Care team

- Member of Manpower Italy startup team (with responsibility for ICT structure and process design) that under Manpower Europe leadership design the Italian branch for the new temporary work market. - Localization of self training products for Microsoft applications. - Management of the IT team