Ing. Matteo Piazzalunga

Consultant for the Service Line Telecommunication & Media – Design & Implementation -Process redesign in project portfolio office: definition of the new process and framework for the project's budget allocation, from the project prioritization ans selection among the programs, through the budget allocation, up to the final project approval -Review, update and new template definition of the security concepts documentation of business critical applications for a major energy company -Scrum master certiied

-Team leader on Customer Care Business Process re-engineering (BPR) project, from the strategic and business analysis to the design, presentation and final implementation -Monitoring of overall project status -Strategic process assessment and redesign of digital services to enhance the Customer Experience and Customer Journey -Gathering of the business and technical requirements -Performing Stage Gate reviews with application owners, stakeholders and top mgmt -Sectors (Energy, Media & Telecom, Banking)

Management of the business analysis, forecast & budget and reporting on consumer products and resources performances Audit of invoicing

- Management of the business analysis, forecast & budget and reporting, on the performances of the delivery service - Responsible for the implementation, developing, and User Acceptance Test of the new CRM Siebel software that manages the entire delivery service, in collaboration with the headquarters in Germany. - In charge of the coordination of the training on the CRM Siebel system

Master's Degree, Manufacturing Engineer (Ingegneria gestionale)