Matthias Bräutigam

Front-end and back-end web development of customer portals for an on-prem mobility management system

Full-Stack Engineer Bootcamp (MERN-Stack, Fulltime)

Consulting ITSM and Engineering depts. based on audit and business requirements, contributing part of the ISO27001 certification. Enhancing the risk register, risk reviews, implementation of various processes for the overall information security team.

Lectures in IT Service Management (ITSM), as well as Apollo 13 (ITIL 3) and MarsLander (ITIL 4) simulations. (DHBW Stuttgart & Lörrach)

Heading the company's IT Service Management initiative. Initiate, build and scale the Change Control and Incident Response capabilities of a global fintech start-up/scale-up. Operations handover after successful ITGC audits to focus on its strategic evolution and growth in my following role.

Steering of IT Change Control for the Haufe Group. Establishment of processes, implementation of an ITSM tool (ServiceNow) and the associated ITIL framework, so that software changes can be carried out controlled and efficiently. Enabling KPIs and improved transparency for further optimization (CSI).

Driving process improvement and productivity, supporting the merger of two global supply chains. Analysis, design, implementation, support & benchmarking of cross-functional processes and projects in the EMEA (Europe, Middle East, Africa) logistics department. Reporting in & outside the organization.

Thesis nominated for the "Preis der Wirtschaftsinformatik", was carried out in IT-Service Management, benchmarking internal IT-Services, elaborating & evaluating different improvement possibilitites for GE Healthcare IT.