Matthias Raquet
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Matthias Raquet
oneservice is an independent global service provider offering complete outsourcing & managed service solutions, consulting & learning for the Life Science, Diagnostics and Medical Device Industries. We are the first company to offer a complete learning solution on “achieving customer delight through service excellence” with an online academy, blended eLearning & consulting solutions. We help clients to find the right laboratory equipment, accessories, spare parts & consumables that fit their needs.
- 7 years and 3 months, Apr 2010 - Jun 2017
Vice President - Head of Global Service Solutions & Global Customer Management
QIAGEN
QIAGEN Service Solutions combines all service and support functions including our 2nd Brands Services - providing one face to our customers. Service Solutions offers a global support network with Specialists in more then 36 countries. Global Customer Management delivers strategic global customer management for QIAGEN`s Global Key Accounts involving our complete portfolio along our sample to insight solutions.
- 3 years and 3 months, Feb 2007 - Apr 2010
Senior Director Global Service Solutions
QIAGEN
QIAGEN Service Solutions provides customers in all market segments with integrated services in the context of Sample & Assay Technologies: Technical Service - Inhouse Telephone Support 24/6 Customer Care - Order Handling within the procure to pay process Field Service - supporting all QIAGEN products e-Commerce - B2B and B2C, qiagen.com Business Management - Customer Expierince Management Support & Process - driving effectivness & efficency Global Training - external/internal product & sales training
- 5 years and 7 months, Aug 2001 - Feb 2007
Director - Head of Global Instrument Service
QIAGEN
Starting 2001 the challenge was to build a strong Service Team world wide to support all QIAGEN automated solutions. This was done in a short period of time and the operation became profitable within less then 24 month. Quadrupling the revenue in less then 5 years was one of the majors successes beside increasing customer satisfaction. Also the development of global processes, developing new products to serve customer needs has been driving this success.
- 1 year and 3 months, May 2000 - Jul 2001
Business Development Manager Region Europe
Amersham Pharmacia Biotech
- 6 years and 1 month, Jul 1995 - Jul 2001
Service Manager Switzerland
Amersham Pharmacia Biotech/Amersham Biosciences
1996 best Service Agreement growth Managed successful implementation of ISO 9000
- 2 years and 7 months, Oct 1997 - Apr 2000
Business Development Manager - Service Central Zone
Amersham Pharmacia Biotech
Marketing Management and Product Development within Switzerland, Germany and Austria
- 1 year and 1 month, Apr 1997 - Apr 1998
Inside Sales Manager Switzerland
Pharmacia Biotech
Inside Sales Management - Finally oversaw company integration (Inside sales/Technical support) into centralized European organization within the merger of Amersham and Pharmacia Biotech
- 1 year and 6 months, Aug 1996 - Jan 1998
Manager Global Projects
Pharmacia Biotech
Developed processes and new service products for the whole service life cycle of large scale Chromatography systems
- 7 years and 1 month, Jul 1988 - Jul 1995
Field Service Manager
Pharmacia
Responsible for Switzerland Field Service Local service sales targets successfully reached 12 years in a row, more then quadrupling revenues during this time. Implementation of new products in the after sales market 1993 best Service sales growth World wide 1994 2nd. best Service Agreement growth
- 4 years and 4 months, Jan 1985 - Apr 1989
Member of the German National team - Freestyle Skiing Aerials
German National Team
Ausbildung von Matthias Raquet
- 4 months, Jan 2017 - Apr 2017
SMP MANAGEMENT PROGRAMM ST.GALLEN
Strategic management, communication, marketing and finance
- 1 year and 10 months, Jan 2006 - Oct 2007
Leadership - CEO - GM
Management Institut St. Gallen SGMI
- 1 year, Jan 2000 - Dec 2000
Management - P&L
Management School Oxford
- 1 year and 3 months, Jan 1996 - Mar 1997
International Management
TACK International
- 1 year and 1 month, Aug 1985 - Aug 1986
Electrical, Electronic and Communications Engineering Technology
FH Ludwigshafen/Germany
- 4 years and 1 month, Aug 1981 - Aug 1985
Electrical Engineering
Ludwigshafen/Germany
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
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