Mauro Alciati

• Perform system performance monitoring and tuning participate in capacity planning and systems configuration. • Interface and work closely with Project Manager on project implementations. • Working with European Team to ensure all servers are meeting EU standards. • Coordinate with users to ensure that optimum service is provided to the business.

I worked as Informatic Specialist responsible for Latin America and Canada (10 countries), building new relationships as well as expanding business with existing customers. This also consisted of supporting the international distributors by providing them sales and technical support. Working directly with customer to develop the best way on Laboratory's infrastructure with the informatics influence. Implementation Laboratory automation projects. Implementation the Business Intelligence System.

Monitoring the servers and integrations systems (middleware). Experience in the mapping of needs, requirements and assumptions of projects, detailed mapping and creating flowcharts needed for deployment of systems, monitoring of deadlines, activities and validation test plan and approval to guarantee the best operation. Monitoring of deadlines, activities and assurance until the conclusion of each task. Develop the UI and the messages integrations between the systems. (XML, HL7, Javascript, SQL)

I used to perform fault diagnosis in Lenovo line equipment (Desktop, Laptop, workstations and IBM small servers). I helped via phone and remote access to diagnose hardware failures, conflicted drivers, manufacturer responsibility application settings; I performed network settings and server access. I performed laboratory tests to simulate faults and get a solution to solve the customer's problem.

• I used to perform fault diagnosis in HP line equipment (Desktop, Laptop, workstations and small servers). I helped via phone and remote access to diagnose hardware failures, conflicted drivers, manufacturer responsibility application settings; I performed network settings and server access. • Support the customer with the HP applications (HPSM, HPE Oneview and HP Infrastructure Manager). • I performed laboratory tests to simulate faults and get a solution to solve the customer's problem.

Select, configure and manage information technologies in organizations; Apply concepts, methods, techniques and tools of project management in your area of operation; Manage application performance and scalability of information systems.

Data Processing: assembly of the database structure and organization of files with the user of software and installation of programs on the computer.