Md Anisul Hoque Khan

IT Consultant/DevOps Engineer at Deutsche Telekom MMS GmbH

Sophisticated food service Recording food and drinks order Make recommendations for food and wine high quality wine and beverage service cash Accounting

* Appearing a 12 Month F & B operation training in the F & B Departments * Independent implementation of 2 F & B service projects. * Guest care and handling complaints. * Preparation and execution of 15 minutes of training * Incorporation of new employees, trainees and interns

Manage guest queries in a friendly, timely, and efficient manner Ensure knowledge of menu and all products Ensure mis-en-place is well stocked at all floor stations Follow correct reporting procedures if faced with issues

Care of our customer loyalty program Handling of bills and credit card information in cooperation with the accounting Ensure service standards are met Ensure customer satisfaction, follow up on problems, complaints Take orders for and serve all food and beverage requests the direct support of the F & B management in the operational management of the hotel restaurants

Duty of daily front desk activities as well as administrative work. *Manage reception area And Front Desk, *Documentation , Bill and Cheque Distribution *Air Ticket & Courier Management *Accommodation & Venue booking • Prepare monthly report of Generator and vehicle and fleet report. • Prepare monthly office vehicle movement report. • Prepare Monthly Personal car use bill.

Greet Guest and Customers by determining nature and purpose of visit and direct them to specific destinations; Operate phone, answering local & international call and transferring to the right person; Book reservations Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Accept payment for guests’ accounts both at the time of registration and at checkout.

Greeting external guests, suppliers and other visitors appropriately and helping them as per their needs. Maintain visitors registered in line with Visitor ID card Proper management of the PABX System.Ensure smooth disbursement of cheque to the supplier/ vendor in coordination with Finance & Accounts Effective attendance management and roster maintenance by regular update of Electronics attendance management system database update and backup

Providing Guest service, Chec in and check out guest, prepare guest bill, Receive local and international telephone call and provide information to the caller. provide information to the guest. prepare guest bill, provide food and beverage servic ein the restaurent to the guest. prepare the arrival and departure scheduel of the guest, confirm the air ticket of the guest and receive the guest from the airport.

Bereichen Betriebswirtschaftslehre und HR-Management, strategisches und operatives Hotelmanagement, Unternehmensführung, Qualitätsmanagement, Marketing, Social Media, E-Commerce und Revenue Management.

Tourism and Hospitality Management